The world’s first and the highest delivering human-centric conversational AI platform; which is secure, scalable and reliable; equipped with patent- pending tech (based on AI, ML, NLP, AR & VR); and powers Multi-Format (VideoBot, VoiceBot, ChatBot), Multi-Lingual (100+ Languages) and Omni- Channel Virtual Assistants being used by 500 million+ users.
Our Services
Customer Experience Omni-Channel Support
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Sales and Marketing
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Customer Support
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Customer Information
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Onboarding Process
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Customer Interaction
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Loan Eligibility
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Track Customer Feedback
Customer Experience Account Information
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Zero Wait Time
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Instant Access to Account Information
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Secure Verification
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Action Button Choices to Eliminate Errors
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Multilingual
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Happy Customers
Seamless Human and AI Customer Support
Omni Channel Help Desk
Unified view of tickets from different channels and medium (Text, Email)​
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✓ 60% Increase in Call Deflection
Smart Agent or Human Assist
ML based auto-suggestions for agent responses based on previous queries​
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✓ 30% Improvement in Agent Productivity
Perfect Blend of Human + AI
AI automation for simple queries; live agent call transfer for complex queries​
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✓ Self-Serve is the way forward
Monitoring Dashboards for Agent Metrics
Agent performance tracking, SLA, KPI reporting
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✓ Improve CSAT while keeping operational costs low
Deeper Analytics and Conversational Metrics
User Journey Visualization
Deep dive into what journeys users are taking, where and why are they dropping off​
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✓ Improve conversational experience using insights from journey visualization
Tag Unfulfilled Conversations
Ability to tag and analyze bad conversations and improvise future response​
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✓ Increase in Conversation Completion Rates
Custom Dashboards and Reporting
Slice and dice possible within clicks and enables robust real time visualization​
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✓ Fine tune campaign strategies based on insights
Design and Track Business Goals
Create custom business goals through no code drag and drop metric trackers
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✓ Build your business goals within minutes and track them in real time
Key Customer Experience Use Cases
Customer Service
Account Management, Balance Enquiry, Complaint Handling, Block/Unblock Cards, Loan Advisory, Eligibility Checker
Operations
Reminders, EMI Calculator, Tax Advisor, Branch/ATM Locators, Fund Transfers, Bill Payments
Sales and Marketing
New Card Sales, Appointments, Follow-up Chats, Investment Advisor, Account Information, Buy/Sell Forex, IPO & Demat Accounts Openings, Awareness, Lead Generation, Referrals, Promotional Offers on Loans & Cards, Information Updation
HR Automation
Hire-to-Retire Automation, Payroll and Leave Management, Voice of Employees, Policy FAQs
Finance
Accounts Payable, Accounts Receivable, Tax Processes, General Accounting, Audit, Treasury
Voice Contact Centre
Ticket Closure, Call Cognitive Agent Routing, Transaction Routing, Lead Generation, Feedback Surveys, Greetings, Reminders, Transaction Completion
ITSM Automation
Incident Management, Identity & Access Management, Critical Alerts Monitoring, Access Provisioning, Password Resets